Chia Suan Chong is a writer, communication skills trainer and a teacher trainer. She is the author of Successful International Communication, where she presented her ADAPT model as a framework for dealing with intercultural conflict. Delivering both online and face-to-face training to teachers and learners around the globe, Chia specializes in interactive workshops that encourage reflection for more effective international communication and improved collaboration. Currently based in York, Chia was English Teaching Professional’s award-winning resident blogger between 2012 and 2019 and now has a regular feature ‘Not Only But Also’ in the bi-monthly ETp magazine. She has contributed extensively to Business English materials for the British Council Learn English website, is a regular ELT conference speaker and holds a DELTA and a Masters in Applied Linguistics and ELT. Chia is a co-author for VOICES, an integrated series by National Geographic Learning for adult learners of English.